The Reactivity Recovery Trail™
Terms & Conditions

Welcome to The Reactivity Recovery Trail™! 
I’m so thrilled to have you here, and I can’t wait to support you and your dog on this journey.
Before we get started, please take a moment to read and agree to the following terms and conditions.

1. Access & Availability

  • Upon purchase, you’ll receive lifetime access to the Reactivity Recovery Trail™ online course platform and all included core resources. 
  • You’ll also receive 6 months of live support, including access to Q&A sessions, feedback opportunities, and interactive elements, starting from the date of purchase. 

2. Community & Behavioural Expectations

  • This is a kind, supportive, judgement-free space for all dog owners. You agree to engage respectfully in any group spaces or live sessions. 
  • You acknowledge that this course is not a substitute for veterinary care or in-person behavioural assessments where necessary. If your dog has a history of aggression or medical concerns, please reach out to me directly - I’ll be happy to help you decide on the best next step. 

3. Happiness Guarantee & Refunds

I want you to feel excited about joining—and most importantly, I want this program to truly help you and your dog.
That’s why I offer a 14-day Happiness Guarantee.
 
If, within the first 14 days of enrolling, you’ve:
 
✔️ Started the program
✔️ Taken action on the materials
✔️ And feel it’s not the right fit…

Simply email me, and I’ll refund your payment in full - no awkward conversations, and no hard feelings.

✨ Your access to the program will be revoked, and any future payments (if applicable) will be cancelled.
After the 14-day window, no refunds will be issued.
However, you’ll still have lifetime access to the course materials and any available self-paced content. 

4. Payment Terms

  • If you choose a payment plan, you agree to complete all scheduled payments unless a refund is granted within the 14-day period. 
  • Failed payments may result in paused access until the issue is resolved. 

5. Copyright & Usage

  • All content, videos, resources, and materials in The Reactivity Recovery Trail™ are the intellectual property of Hazel Johnson trading as caniAmis and may not be shared, reproduced, or distributed without permission. 
  • Your enrolment gives you personal access only. Please do not share your login or materials with others (even if their dog is adorable!). 

6. Ethical Training Principles

This program is built on the foundation of force-free, science-backed, compassionate training methods.
By enrolling, you agree to approach your dog’s learning journey with kindness, patience, and a commitment to positive, ethical training practices. 

7. Programme Updates & Changes

I reserve the right to make changes or updates to the programme structure, lesson content, or resources as needed to improve the experience.
Any updates will be made in good faith and communicated where relevant.

8. Live Support & Scheduling

While I aim to provide consistent live support during the 6-month period, please note that availability may occasionally vary due to holidays or unforeseen circumstances.
Any changes will be communicated in advance wherever possible.

9. GDPR & Data Protection

Your privacy matters. Any personal information you share (including your name, contact details, and course progress) will be collected and stored in accordance with UK & EU GDPR regulations.
Your data will only be used for the purpose of delivering this program and communicating with you about your enrolment.
📌 Please see the Privacy Policy for full details on how your data is stored, used, and protected. 

10. Tech & Troubleshooting

If you encounter any issues accessing your materials, just get in touch at [your email address], and I’ll do my best to help.
While I can’t control your personal internet connection or device, I’ll always aim to provide clear and accessible support. 

11. Questions & Support

If you ever have a question, concern, or just need a little encouragement - I’m here.
You can reach out at any time, and I’ll do my best to help you and your dog feel supported every step of the way: hazel@caniamis.com

12. Limitation of Liability

  • While every effort has been made to provide accurate, helpful, and science-based content in this course, Hazel Johnson (caniAmis) cannot be held responsible for any outcomes resulting from the implementation of the strategies taught. 
  • You remain fully responsible for your dog’s behaviour, safety, and wellbeing at all times. 
  • Participation in this course is at your own discretion and risk. 
  • Please note that while many clients see wonderful progress, results are not guaranteed, as every dog and situation is unique.
  • If you’re ever unsure, I’m here to help - just drop me a message: hazel@caniamis.com

✍️ Final Agreement

By enrolling in The Reactivity Recovery Trail™ you acknowledge and agree to these Terms & Conditions.

© 2025 caniAmis. All rights reserved.